Not satisfied? We'll give you your money back!

We always want satisfied customers in our store. We want our products to create a general feeling of happiness upon arrival, so you'll keep coming back.

If for any reason you are disappointed with your purchase, we will do our best to resolve your issue by following some simple rules for exchanges, returns, and refunds.

Repentance and withdrawal:

In the case of exchanges and returns due to regret or withdrawal, when the product is in perfect condition but does not please the customer, the customer will have a period of 7 (seven) days, counting from the date of receipt of the merchandise, to make the return request by telephone or email.

How to proceed in case of return or exchange due to regret:

1. Contact support via email.
2. Send the product by post, postage paid by the customer, to the sender's address. Important: The product must be in its original packaging, with no signs of use, and the seal, if any, intact, and accompanied by all accessories.

Upon receipt of the product and confirmation of the above conditions, you may choose to:

- Receipt of a Store credit for the total amount paid, which can be used to purchase another product immediately, or for a future purchase, valid for 6 months.

- Refund of the value of the product, using the same payment method used at the time of purchase.

*If the order has already been shipped and cancellation is requested, the customer must wait for the product to arrive, send it to the address indicated by the company and the amount paid will be refunded.

* The Store is exempt from the obligation to exchange any product whose defect was caused by misuse, or to respond to requests outside the mentioned deadlines.

We provide measurements in centimeters for our products to ensure optimal size selection. According to Article 18 of the Consumer Protection Code, retailers are not legally obligated to exchange items due to a customer's regret regarding color, size, model, or any other reason. The consumer protection code guarantees customers the right to exchange only defective products.

Other occurrences:

All occurrences described above, and any others that may be identified, must be reported to the Store by telephone or email.

Products returned without this communication, outside the deadline or without accompanying items/accessories may be returned without prior consultation.

In addition to the occurrences mentioned, if any of the following situations occur, receipt of the product must be refused.

- Open or damaged packaging;

- Damaged product;

- Product does not match the order;

- Lack of accessories.

If you still receive the product, please contact Store Support within 72 hours of receiving it. We hope this answers your questions!